I – GENERAL INFORMATION
This policy describes how Urbaan Soles manages the personal data of users who browse and interact with the website urbaansoles.com, pursuant to Article 13 of EU Regulation 2016/679 (GDPR).
This policy is valid only for urbaansoles.com and not for any other websites that may be accessed through external links.
The purpose is to inform the user about the methods, timing, and purposes with which we collect and process personal data. This document may be updated in the event of regulatory changes; we recommend checking this page regularly.
If you are under the age of 14, you may only browse the site with the explicit consent of a parent or guardian.
II – DATA CONTROLLER AND PLACE OF PROCESSING
1. Data Controller
The data controller is Urbaan Soles, which can be contacted for any request or clarification at the following email address:
📩 [email protected]
2. Data Processor
Urbaan Soles may appoint external data processors for technical, commercial, or logistical purposes, in compliance with Article 28 of the GDPR.
3. Place of Processing
Data processing takes place at the operational headquarters of the controller and at data centers located within the EU. If necessary (e.g., for sending newsletters), data may also be handled by appointed service providers.
III – COOKIE
1. Types of Cookies
We use cookies to provide users with an optimized and personalized browsing experience. Cookies do not contain sensitive data and cannot execute code.
2. Technical Cookies
These are essential for the proper functioning of the website (e.g., login, shopping cart, sessions). They can be managed or disabled through browser settings.
3. Third-Party Cookies
The website uses third-party services (such as Google Analytics or Meta) for statistical analysis and content personalization. These cookies are installed only with the user’s explicit consent.
4. Profiling Cookies
These are used to deliver personalized content and advertisements. The use of these cookies is subject to the user’s consent, which is requested via an informational banner.
IV – DATA COLLECTED AND PROCESSING METHODS
1. Data Collected Automatically
While browsing, certain information is collected automatically (IP address, browser type, date/time, pages visited, ISP) for statistical and security purposes.
2. Data Voluntarily Provided
When you contact us via email or through a form, we may collect data such as your name, email address, and other details needed to fulfill your request.
3. Purpose of Processing
Data is processed exclusively for the following purposes:
- Providing the requested services (purchase, shipping, customer support);
- Ensuring the security and proper functioning of the website;
- Marketing and promotional purposes, only with the user’s explicit consent.
V – COPYRIGHT
In accordance with the GDPR (Articles 15–22), you have the right to:
- Access your personal data;
- Request its rectification or deletion;
- Restrict or object to its processing;
- Receive your data in a structured format (data portability);
- Withdraw your consent at any time;
- File a complaint with the Data Protection Authority.
To exercise these rights, please contact us at:
📩 [email protected]
VI – TRANSFER OF DATA OUTSIDE THE EU
Some services (such as Google, Facebook, Instagram) may involve the transfer of data outside the European Union. These transfers are authorized under Article 45 of the GDPR and are based on appropriate safeguards, such as adherence to the Privacy Shield or standard contractual clauses.
VII – DATA SECURITY
We process your data using appropriate technical and organizational measures to ensure confidentiality, integrity, and availability. Access to the data is restricted to authorized personnel and appointed service providers.
VIII – CHANGES TO THIS POLICY
This privacy policy may be subject to changes at any time. The updated version is always available at www.urbaansoles.com/privacy.
Last updated: 06/05/2025